Privacy Policy – NinaWorks.ai

Last Updated: 08/16/2025

At NinaWorks.ai (“Nina,” “we,” “our,” or “us”), your privacy is very important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our AI-powered phone assistant and related services.

1. Information We Collect

When you use Nina, we may collect the following types of information:

• Personal Information: Name, email address, phone number, business details, and any information you provide when signing up or contacting us.

• Call Information: Caller ID, call time, call duration, voicemail transcription, scheduling details, and related metadata.

• Usage Data: How you interact with our platform (e.g., website activity, service features used, device information).

2. How We Use Your Information

We use the information collected to:

• Provide, operate, and improve our AI receptionist services.

• Answer calls, schedule appointments, and send call summaries or notifications.

• Personalize your experience and adapt Nina to your business needs.

• Communicate with you about updates, billing, or service improvements.

• Ensure compliance with applicable laws and prevent fraud or abuse.

3. Data Sharing

We do not sell, rent, or trade your personal information with third parties for marketing purposes.
We may share data only in the following cases:

• Service Providers: With trusted partners who assist in delivering Nina’s services (e.g., cloud hosting, communication providers).

• Legal Obligations: If required by law, court order, or to protect our rights and users’ safety.

• Business Transfers: If Nina is involved in a merger, acquisition, or asset sale, your data may be transferred.
  
  

  Privacy Disclaimer (for Lead Forms)

  By submitting this form, you agree to be contacted by NinaWorks.ai. Your information will be used only to provide our AI receptionist service and will not be shared with third parties for marketing or promotional purposes.

  📱 SMS & Phone Data Clause: By providing your phone number, you consent to receive SMS notifications related to your account and service. Message and data rates may apply. Your phone information will never be shared with third parties.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your data, including:

• Encryption of sensitive information.

• Access controls and authentication.

• Regular monitoring of systems for vulnerabilities.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Call and account data may be stored securely for record-keeping unless you request deletion.

6. Your Rights

Depending on your location, you may have rights to:

• Access, update, or delete your personal information.

• Restrict or object to certain processing activities.

• Request data portability.

To exercise your rights, please contact us at [insert support email].

7. Children’s Privacy

Nina is not intended for use by children under 13 (or the applicable minimum age in your jurisdiction). We do not knowingly collect personal information from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

📧 support@ninaworks.ai
🌐 www.ninaworks.ai